Frequently Asked Questions

Not yet, but the device is in the process of being validated for the various smart phone platforms.

No, it does not. The device currently works through WiFi or a physical LAN connection.

No, it does not. The device does not support direct Bluetooth connection.

In order to perform the installation and initial configuration, both the mobile phone and the device should have an active internet connection. However, after the installation, an active network connection (e.g. a switch) is all that is required for operation.

No, it does not work. The device has a built-in power supply and requires a direct power supply of 85-265VAC 47-63HZ or works via a PoE connector.

This device requires a 48V PoE power supply, therefore the device will not work from 24V PoE power supplies.

WiFi connection works on a 2.4 GHz network.

No, the device is controlled via a server, so there is no need to have an internet subscription with a fixed IP address.

The device has an IP50 environmental resistance in terms of mechanical and moisture resistance.

Yes, the relays operate independently of voltage in NO/NC mode.

The outputs have a load capacity of 250VAC/2A.

It does not cause any error in the operation of the device, in fact the device immediately interprets the change of state of the switches. However, for safety reasons, we always recommend disconnecting the device from the power supply.

Yes, limit switches with micro-switches on the rack or gate can detect the actual open or closed state. However, the "switching distance" of a magnetic REED relay depends on the strength of the magnet, which means that even if the gate or garage door is open a few centimetres, the device can still indicate a closed state - if the sensor becomes "idle" before it is fully closed due to the force of the operating magnet.

No, there is not. We recommend the GATE CONTROL PRO product for such a need.

Yes, the device can be connected to the receiver of the existing remote control simultaneously, or it can be connected to the open/close input of the control. (The technical design of the existing gate control electronics determines the usability. These can vary in terms of their technical design).

No, it is not. After selecting the switch for the mode without opening sensor, the device ignores the input status.

The fully open and fully closed states of the gates will be displayed if there is a limit switch or an opening detector installed in both the fully open and fully closed states. In this case, you will see both the fully open and closed state of the gate in the application. If the gate is stopped between the two end stops, the "warning" icon will appear on the display.

No, the device works only with DHCP connection.

The IN3 input ensures that OPEN.ioting can be opened with an external device or pushbutton. Here you can connect for example the remote opening push button (toggle switch) of the gate or garage door, so that the gate can also be controlled by push button.

The device cannot operate the gate controller without a network connection. Once the WiFi or LAN connection is restored, it will be available again.

Yes. The device can be used in the voltage range 85-265 VAC.

No, there is not. Since closing back is a standard function of gate controls, it is recommended to set this on the gate controller.

In OPEN.ioting device, it is easy to add and remove users, so it makes sense to manage the periodic entitlement in this way. The device does not support a built-in calendar.

The structure and material of buildings and greater distances, such as floors and reinforced concrete structures, can shield WiFi networks. We recommend to test the device at its permanent installation site before installation. The water content of plants can also shade the WiFi, so you should also consider placing a gate behind a continuous hedge or bushy area. In the case of a single garage, close the metal garage door to ensure that the device still has reception when shaded.

No, the device works with a built-in antenna, so it is not possible to install an external antenna.

Since the WiFi antenna of the device is built into the device, you should avoid placing it in a metal structure that reduces/shields WiFi reception. Since metal boxes shield and reduce WiFi signal strength inside the box, we recommend to install the device in a plastic box. Where possible, we recommend to connect the network via the LAN port of the Ethernet port in a metal box installation, so that communication will be wired and independent of the WiFi network.

No, it is not.

Yes, it is controlled via the available network.

No, it is not.

OPEN.ioting WiFi only appears in WiFi connections when the device is switched to WiFi setup mode. In this case, this connection is used to set up the WiFi network connection of the device. This setup is done by the mobile app, so there is no need to connect directly to the device.

There are two ways to connect the device to the network: Via Ethernet connection or WiFi connection. In both modes, it is important that the device and the mobile phone are connected to the same network. For Ethernet connections, it is important that the WiFi network to which the mobile phone is connected reaches the wired network to which the device is connected. For WiFi connections, it is important to install the device on the same WiFi network as the mobile phone. It is also important for the device to get an IP address from the network, so there should be a DHCP server on the network that the device can request an IP address from. When this happens, the IP light (LED) next to the Ethernet port will turn yellow.

It is possible to have multiple OPEN.ioting devices on the same network. For example, OPEN.ioting has been installed for the fence gate and the garage gate. In such cases, if these devices are on the same network, when the second device is installed, the mobile app will also find and display the previously installed device on the network. It may also be possible that someone has already set up the device but deleted it from their mobile app. In this case, the device will remain available on the network and will continue to receive commands from other users. Sometimes you may want to start the installation of the device again. In this case, you can reset the device to factory default using the following procedure: Disconnect the device from the power supply, then press and hold the WS button on the device side for at least 5 seconds and release it while switching the device back on. Then the device is reset to factory default.

The registration of the device via the Internet has failed. Although it is possible to open the device via a local network without the internet, internet connection is required to register the OPEN.ioting device. This signal will be displayed until the device has reached the internet at least once. If this happens, the device will perform the registration via the cloud, and when it is done, the exclamation mark will disappear and the gate status icon will be displayed and the device will be operational. Internet connection is no longer necessary; the mobile app can also access the device via the local network.

If the S1 switch responsible for the setting is set to YES, the limit switches are allowed to be connected. If there is a limit switch, you will receive a Push notification when the gate is in the open state, provided that it does not return to the closed state within the set time interval.

If there is no limit switch, the application does not know when the gate is open. In this case, the animation will last for 60 seconds.

Limit switches must be correctly wired into the device. Without them, the application does not know the status of the gate.

Go to Settings → Device Wi-Fi setup.

The mobile app does not know about the device reset because it loses the right to reset the device, so the device can be safely deleted because it will never be available again.

step: Disconnect the device from the power supply. step: Press and hold the WS button. step: Switch on the device - connect the power supply. IMPORTANT! The WS button should be pressed when the power supply is connected and hold down. step: Wait at least 5 seconds, then release the WS button.

The following options are available in the device user profile: Invite User (adding additional users to the system) or Transfer Ownership (in case of a change of ownership, the main user can be changed here).

You can assign 50 users to a device within one app, free of charge. This number of users can be expanded: Up to 51-100 users for + EUR 25 and up to 101-500 users for + EUR 50. Therefore, if you have 500 users, you will pay both prices, a total of EUR 75.

The invited users belong to the OPEN.ioting device. This means that if you have multiple OPEN.ioting devices, they may have different users. Therefore, only the owner of the relevant device - that is, the person who bought it and installed it for the first time - shall be entitled to the invitation. If it is not possible to invite users to a particular device, it does not have “Owner” permission. Users can only be invited to access the device with "Owner" role. IMPORTANT: There can only be one owner of the device at one time, but ownership can be transferred.

After being invited, you must accept the invitation by clicking on the link in the email and install the OPEN.ioting application.

In the device settings with your email address, if you are the owner of the device.

Users can only be invited to access the device with "Owner" role and each device can only have one owner at a time. “Transfer of Ownership” means that the current owner transfers this role to another user, meaning that this person will no longer have the right to manage the users of the device. It will be replaced by the user to whom the ownership has been transferred.

The user loses the right and will be deleted from the account.

All users lose the device (it will be deleted). If you do not want this, you should transfer the ownership.

Deleting from the mobile app does not mean resetting the device (factory reset). It has to be done manually.

The purpose of registering and logging in with an email address is to be able to log in to the application securely without remembering a password. When you register with an email address, a single-use (active for 24 hours) key will be created. The key is a 40 characters long identifier, including numbers, upper and lower case letters, which replaces the password. This key will be sent to the email address you provided, embedded in a link. Opening the link with the mobile app, the mobile app will create the account and perform the login using the email address and the key sent. This login method is much more secure than using a password, because The key is more complex than the passwords usually used (40 characters, numbers, upper and lower case letters). The key can only be used once, so it cannot be used again after login, regardless of whether someone else has the email, the key will no longer be available for login. (The password can be used several times.) By default, only the account owner has access to the email account, and the email account is already protected by a password - there is no need to remember and store additional passwords.

If the OPEN.ioting device has to be replaced for any reason, it shall be installed as a new device in place of the existing one. The old device can be deleted from the list of devices added to the app.

The first registration of the device will be recorded by the server, this date will be the start date of the installation. The warranty period is 1 year from that date.

No, it is not. This device operates on 230 VAC direct or PoE power, therefore no additional power supply is required.

The app works on Android and iOS mobile phones and Apple smartwatches.

No, currently the mobile app only runs on mobile phones and Apple smartwatches.

No, the app is free.

For Facebook and Google login, the profile picture will be copied from those sites, while for the others a default picture will be displayed.

All data is deleted; and the data on devices you own will also be deleted.

These devices will be deleted and invited users will also lose these devices.

Yes, go to Settings → Arrange devices.

Yes, go to Settings → Application settings → Color scheme.

Go to Settings → Application settings → Language.

Settings -> Apple ID -> iCloud -> Passwords and Keychain -> Sync iPhone must be enabled.

The OPEN.ioting device is not meant to be used as a substitute for the gate control electronics, which control the operation of the motors required to move the gates. It allows remote opening of all doors and windows whose control has a control input. These include, for example: sliding doors, opening doors, garage doors, garage gates, industrial high-speed gates, slatted gates, barrier gates, bollards, barriers, parking barriers, mobile road and barricades, road barriers, automatic doors, detective grilles, mobile glass gantries, metal grids, chain parking barriers.

There are basically two methods of connection. Method of operation 1: The gate control has one input and supports “STEP BY STEP” operation mode. Method of operation 2: The gate control also has separate opening and closing inputs. Both modes are supported by the device.

No, it is not. The number of outputs determines the method of operation. OPEN.ioting is recommended for controlling one gate.

No, because you can neither make a phone call nor send an SMS to connect to the device.

The OPEN.ioting device can provide an opening and closing contact when connected to existing gate control electronics, therefore it does not replace the existing control electronics, but it can replace the receiver unit of the remote control.

If the sensor detects an opening from the closed state, the system will display the "intermediate state" icon during the opening state and will display the closed state icon again during the closed state (a screenshot could be inserted here)

No, it is not possible, since the device does not communicate via SIM card. For such use, we recommend to use GATE CONTROL PRO device.

If the device is used in single output mode,the second relay can be used for this purpose. The second relay pulse length can be set from the mobile app.

Yes.

Yes. If there is a difference of at least 1 second between the control signals, the signals will be sent one after the other, so if two signals are sent at the same time, the gate will behave depending on the type of motor controller. For single output control mode, this will most likely cause the gate to start opening and then stop immediately.

If there are two commands within 1 second, the device will only execute the first command. So, if you give a closing command, then an opening command within 1 second with a push button, the gate will only do the closing. However, if more than 1 second has passed between the two commands, the device will execute the second command, so the closing stops and the gate starts to open.

Yes. All control and remote control tasks can be performed, in which a task is to be controlled by a contact and the state of the controlled device is to be detected. For example, the device can also be used to control the electric sunshade of a terrace, and the end position switches allow to display the open, fully open and closed status in the app.

This interval is determined by the network and mobile connection, but is generally around 1-2 seconds.

The device can only be controlled by a mobile app, but the mobile app can also run on a desktop. For more information on Windows, please click on “Link Your Phone to Windows”, and for MacOs, please click on “How to run iOS app on Mac”.

Yes, if the device is on the same network and the device has already received Internet access once. From then on, the gate can be also controlled offline.

Yes, this is what the S3 input is for, which is a (NO) input. The push-button or remote control receiver unit can be inserted here to trigger the control in the event of a short circuit. This may be necessary, for example, in places where the device is installed next to an existing remote control system, since remote opening is still available for those who do not have a smartphone or app.